Families who complained to property managers said they often faced retaliation, reprisals and petty harassment from the private management companies, according to the report.
“Examples from residents included additional move-out fees, fines due to yard maintenance or other discrepancies, and threats to call or involve the chain of command in various issues,” IG investigators wrote. “In each case, residents described these types of actions immediately or shortly following a negative encounter with the private companies/property management team.”
The report includes 116 “sensing sessions” with housing residents, 1,180 resident surveys, 1,023 document reviews, and 227 interviews with garrison commanders and housing personnel.
Complaints about base housing in all the military branches figured in the Senate confirmation hearing of Defense Secretary Mark Esper, the former Army secretary.
Acting Army Secretary Ryan McCarthy, a former Army Ranger who served in Afghanistan, is expected to face more questioning on the issue at his own confirmation hearing for the permanent post before the Senate Armed Services Committee on Thursday.